Our staff work together with you to help you stay healthy. Our teams share information so that you get the best care - and we keep that information private and confidential. If we need to ask someone from outside the health centre to help with your health care, we will ask for your permission to share that information.

New Heights Community Health Centres often has students on placement from colleges or universities to learn more about community health and community health centres. Usually student placements are supervised or co-ordinated, both internally at the Centre and by the school or program the student is involved with. A good placement for both the student and the Centre requires staff time and commitment. Requests for student placements at the Health Centre should be made through the appropriate manager. Decisions will be based on availability of time and space to ensure a good placement.

INTERPRETATION

You can get a professional interpreter if you do not speak or understand English very well. It is important that you let us know if you need an interpreter because we need time to arrange for this service. It is best to ask for an interpreter when you make an appointment to see one of the clinical team members.

This service is free to health centre clients.

The health centre has many health promotion programs. We may suggest that you get involved with one or more of them. These include a prenatal program, a child development program and a Diabetes Education Centre. There are many other programs offered by the centre and they are all free. Ask for a list of programs.

We may refer you to specialists and for tests. It is important for your health care that you go for these appointments and tests. You may have to pay for appointments that you miss.